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COVID-19 Update: Thursday, July 2, 2020

WHITTIER, Calif. – Governor Gavin Newsom and the County of Los Angeles have mandated the closure of beaches, museums, and indoor restaurant service prior to the Independence Day holiday. (Read latest information here)

Curbside Holds Pickup FAQ's

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Curbside Pick-UP Holds June 1st -FAQ's Frequently asked questions

Starting June 1, Whittier Public Library will offer curbside pickup of library materials on hold at Central and Whittwood Branch Libraries during special hours. The Curbside program is available at our libraries Monday through Friday from 10am-12pm and 2pm-4pm. Patrons can return items in the book drop at these locations 24/7. Additional hours of curbside will be added as we phase this service to our community. 

Patrons can place a hold via Whittierlibrary.org as normal, once our staff fills the hold, the patron will be notified and provided with directions to come to the library to pick up their items. 

Patrons can also request from a selection of pre-curated books on different subjects

Materials picked up curbside will be checked out to patrons for 3 weeks. 
 
 
FREQUENTLY ASKED QUESTIONS (FAQ’s)

How does curbside pick-up work?

 Patrons will be notified by email or phone that their items on hold are available for pickup.

1.         Upon notification, the patron will schedule a pickup day/time:

                        Monday-Friday  10 am-12 pm or 2 pm-4 pm.

2.         At the scheduled pickup time, the patron will park on the designated curbside parking                spot, call the number listed and retrieve their items at the designated curbside pickup                area. Items will be checked out and placed in a bag for your convenience.

Limit 4 item holds per day

Materials picked up for curbside will be checked out to patrons for 3 weeks.

 

What are the days and hours for Curbside pick-up?

 Curbside pickup at our libraries will be Monday – Friday from 10 to 12 p.m. and 2-4 p.m.

 

What happens if I was scheduled for curbside pickup, but I missed my window?

Any items not picked up during the pre-scheduled pickup window will be placed back into circulation.


What should I do if I have a question regarding my curbside pickup?

 You can call the library at the following phone numbers:

 Whittier Central Library         (562) 567-9900

Whittwood Branch Library     (562) 567-9950

 

What should I do if I have mobility issues and I cannot pick up my materials at the curb?

A service number will be provided to patrons scheduled for pickup. Staff assistance will be provided to those who need help.

 

How do I return items?

Patrons can return library materials in the library book drop 24/7. Please note that returned items will be placed in quarantine and will not be checked in immediately. This process may take up to a week to clear from your account.

 

How do I place an item on hold?

Place your hold on library materials on the Whittier Public Library website.

•          Log in to www.whittierlibrary.org using your library card account  

•          Click on Catalog (link to catalog)

•          Search for your item in the Catalog

•          Select Place a hold.

 

How can I find my library card number?

If you are able to place a hold on our Catalog, you can retrieve your library card number on the "Account Settings" page. For assistance, call our Customer Service hotline 562-567-9900 or 562-567-9950.

 

My library card is expired this month. Can I still put a hold on items?

Yes. Library card expiration dates have been extended through September 30, 2020.

 

Can I drop off donated materials?

No. At this time, we are not accepting any donations at this time.

 

What safety measures are being taken for the public and staff?

We will be employing social distancing and public health recommendations operations for employees and patrons. This includes placing all returned items in quarantine for 72 hours, book covers will be wiped with sanitizer before re-shelving the books. Providing items in a bag for curbside pick-up to reduce contact. We are also providing all staff with PPE for their protection. All of our re-opening plans will be vetted through the County Department of Public Health.

 

When will all in-person library services and full public access to library facilities resume?

We are working to restore all library services and access as soon as possible in a safe, coordinated, and phased effort. We will continue to follow state and public health guidelines for operations.

 

Limited staffing

To support social distancing efforts, curbside pickup is operating with limited staff.  Staff will fill your requests as quickly as possible; we ask for your patience, as we cannot guarantee same day service.

 

Check our Facebook, Instagram, and Whittierlibrary.org  regularly for the latest news and information regarding virtual programs.